Last updated: 25 August 2026
1. About this policy
AK TILING & WATERPROOFING PTY LTD (ABN 55 695 175 261) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit aktiling.com.au, request a quote or communicate with us.
2. Information we collect
We may collect your name, phone number, email address, project address, preferred date, the type of customer or project, requested service, project details and any other information you choose to provide. Our website and hosting providers may also process basic technical information such as IP address, browser type, device information and access logs for security and operation.
3. How we collect information
We generally collect information directly from you through our quote form, by telephone, by email or during discussions about your project. When you type an address in our form, your search text may be sent to the Photon address-search service to provide Australian address suggestions.
4. How we use information
We use personal information to respond to enquiries, prepare and follow up quotes, schedule work, provide tiling and waterproofing services, communicate about projects, maintain business records, improve our website, prevent misuse and meet legal or regulatory obligations.
5. Disclosure and service providers
We may disclose information to workers, subcontractors, professional advisers and service providers where reasonably required for your enquiry or project. Website hosting, email delivery and address-search providers may process information on our behalf. We do not sell personal information.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.
7. Access and correction
You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. Contact us using the details below.
8. Retention
We retain personal information only for as long as reasonably needed for the purposes described in this policy, to maintain business and project records, or as required by law. Information no longer required is securely deleted or de-identified where practicable.
9. External links and updates
Our website may link to third-party websites with their own privacy practices. We may update this policy from time to time by publishing the revised version on this page.
10. Contact and complaints
For privacy questions, access or correction requests, or complaints, contact us at info@aktiling.com.au or 0401 972 125. We will take reasonable steps to review and respond to your concern.